Every guide, tutorial and product update from the ChatMo blog, newest first.
53 articles found
WhatsApp Business
The WhatsApp Business verified badge comes through an Official Business Account for WhatsApp API numbers or a Meta Verified subscription where available. Both need business verification, a consistent name and proof of brand reputation. Here are the requirements and steps.
Antonio Kurniawan
7 min read
WhatsApp Business
The WhatsApp Business API is WhatsApp for businesses that connects to software, so one number can be shared by many agents, answered automatically by AI and used to broadcast to thousands of contacts. This guide covers features, costs, requirements and signup.
Antonio Kurniawan
9 min read
Customer Service
The right words make customers feel heard, even through a screen. Here are more than 40 customer service phrases for WhatsApp, Instagram and live chat, grouped by situation, plus the phrases to avoid.
Antonio Kurniawan
8 min read
AI & Automation
A Telegram bot can be a digital product shop open 24 hours: showing a catalog, accepting payment and delivering files automatically. Learn a tidy sales flow, Telegram's Stars payment rule for digital goods, how to deliver products safely and how to support buyers who need help.
Antonio Kurniawan
7 min read
Customer Service
A single WhatsApp number can serve a whole support team without double replies or missed chats. Learn the limits of the WhatsApp Business app, why growing teams move to a shared inbox, and how to split chats fairly between agents.
Antonio Kurniawan
9 min read
Customer Service
Customer service KPIs show how quickly, completely and satisfyingly your team serves customers on chat. Learn the eight key KPIs, how to calculate them, starting targets per channel, how to improve them and a 30-minute weekly review routine.
Antonio Kurniawan
7 min read
Customer Service
WhatsApp wins on reach, while Telegram wins on large communities and free bots. Compare them on customer identity, broadcasts, communities, automation, cost and messaging rules, then decide when to use one or both.
Antonio Kurniawan
7 min read
Tutorials
A WhatsApp CRM records every contact, conversation, sales stage and follow-up, so leads never get lost in an agent's phone. Learn the components of a WhatsApp CRM, how to design a pipeline, how to set it up in ChatMo and which metrics to track.
Antonio Kurniawan
7 min read
Marketing & Broadcast
WhatsApp broadcasts are safest through the WhatsApp Business API with official templates, sent only to opted-in, segmented contacts at a sensible frequency. This article covers the rules, 2026 sending limits, broadcast steps and template examples.
Antonio Kurniawan
7 min read
Customer Service
A Telegram group can become an active customer community or a place full of spam and uncontrolled complaints. Learn how to set up the group, write rules, configure admins and permissions, use topics, slow mode, join approvals and moderation bots, and when to move conversations to private chat.
Antonio Kurniawan
7 min read
Marketing & Broadcast
A big following does not automatically mean sales. Learn an Instagram selling process that works: a convincing profile, content that sparks DMs, ads that open Direct, and how your team turns DMs into orders.
Antonio Kurniawan
8 min read
Tutorials
A Telegram channel is a broadcast medium with unlimited subscribers, ideal for offers, product updates and educational content. Learn how to create a public or private channel, set up admins, schedule posts, open discussions, grow subscribers and steer readers toward a purchase.
Antonio Kurniawan
7 min read
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