Every guide, tutorial and product update from the ChatMo blog, newest first.
53 articles found
Customer Service
Website live chat answers visitors while they are still weighing a purchase, without leaving the page. Learn when live chat beats a WhatsApp button, the features you need, how to install ChatMo webchat and how to measure it.
Antonio Kurniawan
7 min read
Customer Service
TikTok comments and DMs are where prospects ask their first questions. Learn the message settings for business accounts, automatic messages for eligible accounts, how to reply to comments with video, example replies for common situations and how to handle high volume.
Antonio Kurniawan
7 min read
AI & Automation
WhatsApp auto-replies keep customers served when your team is offline. Learn the three levels of auto-reply, how to set them up in the WhatsApp Business app and the WhatsApp API, 20 message examples and mistakes to avoid.
Antonio Kurniawan
7 min read
Marketing & Broadcast
Live selling lets viewers see products, ask questions and buy in one session. Learn the technical setup, a live script structure that keeps viewers watching, how to answer comments quickly, team roles during the stream and how to follow up once it ends.
Antonio Kurniawan
7 min read
WhatsApp Business
Interactive messages let customers tap an option instead of typing. Learn the button and list types on the WhatsApp Business API, their character limits, when you must use a template, and ready-made flows for online stores, clinics and courses.
Antonio Kurniawan
8 min read
Tutorials
wa.me links and QR codes are the easiest way to turn website visitors, packaging readers and shop visitors into chats. Learn the correct format, pre-filled messages, the best placements and how to track where chats come from.
Antonio Kurniawan
7 min read
Marketing & Broadcast
TikTok Shop combines content and shopping in one app. Learn what to prepare before signing up, including Indonesia's business ID rule, how to set up products, which content drives purchases, how to work with affiliates and how to serve buyers without breaking platform policy.
Antonio Kurniawan
7 min read
Tutorials
A TikTok business account unlocks analytics, ad tools, automatic messages for eligible accounts and a more professional identity. Learn how to switch from a personal account, the commercial music limit, how to fill in your profile and how to steer viewers into conversations.
Antonio Kurniawan
7 min read
Tutorials
A Telegram bot can be a customer service entry point that is open 24 hours and handled by many agents. Follow the steps to create a bot with BotFather, set its description and command menu, choose between code and no-code, and connect it to an AI agent.
Antonio Kurniawan
8 min read
Marketing & Broadcast
Instagram Insights shows plenty of numbers, but only some of them help business decisions. Learn what reach, interactions, saves, shares, profile visits and link taps mean, how to read Reels and Stories insights, and how to connect them to DMs and sales.
Antonio Kurniawan
7 min read
Marketing & Broadcast
Click-to-WhatsApp ads open a WhatsApp chat straight from Facebook or Instagram, with no form. Learn how to create them in Meta Ads Manager, how to structure ads that bring quality chats, and how to measure ads all the way to sales.
Antonio Kurniawan
8 min read
Marketing & Broadcast
Stories are where a business is closest to followers who already know it. Learn how to use poll, question, link and countdown stickers to prompt replies, build highlights that sell, and 15 Stories content ideas that lead to DMs and orders.
Antonio Kurniawan
7 min read
WhatsApp, Instagram, Facebook, Telegram and webchat in one place, with AI agents that reply 24/7.
