Every guide, tutorial and product update from the ChatMo blog, newest first.
53 articles found
Marketing & Broadcast
The right follow-up turns quiet prospects into buyers. Learn when and how often to follow up, the five types of follow-up that convert best, 15 message examples, the WhatsApp rules to know and how to automate follow-ups.
Antonio Kurniawan
7 min read
Marketing & Broadcast
Many ad clicks are wasted because landing page visitors have questions and nobody answers. Learn how to design ad landing pages that spark conversations, place live chat and WhatsApp buttons well, keep the message consistent with the ad, and measure cost per qualified conversation.
Antonio Kurniawan
7 min read
AI & Automation
An AI chatbot on your website can answer visitors 24 hours a day, collect leads and hand conversations to your team when needed. Learn the types of website chatbots, how to install one without code on WordPress, Shopify or plain HTML, how to prepare the AI's knowledge, and the rules for handing over to people.
Antonio Kurniawan
8 min read
Customer Service
Every customer conversation contains personal data: names, phone numbers, addresses, even photos of documents. Learn the basic duties under Indonesia's Personal Data Protection Law, what not to ask for in chat, how to limit team access, how to handle customer requests and how to prepare for a data breach.
Antonio Kurniawan
7 min read
Marketing & Broadcast
B2B prospects rarely buy on their first visit, but they often have questions that decide whether they contact your sales team. Learn how to use live chat to qualify leads, answer technical and pricing questions, book demos and hand leads to sales with full context.
Antonio Kurniawan
7 min read
AI & Automation
Instagram DM auto-replies help businesses answer messages from content and ads within seconds. Learn Instagram's built-in features, the 24-hour window and Human Agent tag rules, how to automate DMs with AI, and message examples.
Antonio Kurniawan
7 min read
Marketing & Broadcast
A TikTok video can reach thousands of people, but sales only happen once there is a conversation. Learn the official paths from TikTok to WhatsApp, the TikTok Shop rules you must follow, how to track leads from every video, and a reply flow that turns viewers into buyers.
Antonio Kurniawan
8 min read
WhatsApp Business
From 1 October 2026, WABA replies cost IDR 356.65 per message after 1,000 free messages per number. See the price table per category, the free 72-hour window from Click-to-WhatsApp ads, and two ChatMo strategies to keep customer chats free.
Antonio Kurniawan
12 min read
Marketing & Broadcast
Many online store visitors leave not because they are uninterested but because a question went unanswered. Learn where live chat matters most in the shopping journey, the questions that most often block checkout, how to answer them with AI and your team, and how to measure the impact.
Antonio Kurniawan
7 min read
Customer Service
A pre-chat form helps your team know visitors and follow up on leads, but a long form makes people give up on asking. Learn when a pre-chat form is needed, which fields to include, how to write clear labels and how to use the data to serve visitors faster.
Antonio Kurniawan
7 min read
Marketing & Broadcast
TikTok Messaging Ads let people who see your ad start a chat with your business, in TikTok DMs or on WhatsApp. Learn the difference between the two formats, when to choose each, how to set them up and how to handle leads so your ad budget is not wasted.
Antonio Kurniawan
8 min read
WhatsApp Business
The WhatsApp Business app is free and suits one or two people, while the WhatsApp Business API supports many agents, AI automation, broadcasts to thousands and reports. This article compares the two and helps you decide when to upgrade.
Antonio Kurniawan
7 min read
WhatsApp, Instagram, Facebook, Telegram and webchat in one place, with AI agents that reply 24/7.
