Every guide, tutorial and product update from the ChatMo blog, newest first.
53 articles found
WhatsApp Business
WhatsApp templates are required when a business messages a customer first or replies after 24 hours. Learn the anatomy of a template, why templates get rejected, and 24 ready-to-use examples for online stores, clinics, courses and services.
Antonio Kurniawan
8 min read
AI & Automation
A WhatsApp AI chatbot reads customer questions in everyday language, finds answers in your business documents, runs tasks such as shipping quotes or bookings, and hands chats to an agent when needed. Here is how it works, the 2026 policy and how to build one.
Antonio Kurniawan
7 min read
Marketing & Broadcast
Instagram broadcast channels send updates straight to the inbox of followers who join, without relying on the feed algorithm. Learn how they work, how to create one, content ideas that keep members engaged, and how to steer members to DMs to buy.
Antonio Kurniawan
7 min read
Customer Service
Omnichannel chat brings conversations from WhatsApp, Instagram, Facebook Messenger, Telegram, email and website live chat into one inbox with connected customer profiles. Here is how it differs from multichannel, the must-have features, rollout steps and metrics.
Antonio Kurniawan
7 min read
Marketing & Broadcast
Ads with a messaging objective can open an Instagram DM straight from the feed, Stories or Reels. Learn when this format fits, how to build it in Ads Manager, how to write starter questions, how to handle incoming DMs and how to measure cost per order.
Antonio Kurniawan
7 min read
Tutorials
A professional Instagram account unlocks features personal accounts lack: contact buttons, insights, ads and DM integration with business tools. Learn how to switch to a business account, choose between business and creator, build a convincing profile and connect it to a Facebook Page.
Antonio Kurniawan
7 min read
AI & Automation
Messenger auto-replies give Facebook customers an answer right away, even when your team is offline. Learn the built-in automations in Meta Business Suite step by step, ready-to-use message examples, and when to move up to an AI agent.
Antonio Kurniawan
8 min read
Marketing & Broadcast
Facebook Marketplace is still a busy place to buy and sell, especially furniture, electronics, vehicles and local goods. Learn how to create listings people notice, reply to buyers quickly on Messenger, build a safe transaction flow and manage chats as your listings grow.
Antonio Kurniawan
7 min read
Tutorials
Meta Business Suite brings Facebook Page and Instagram business management together: posts, inbox, ads, insights and team access. Learn its main features, how to set up admin access safely, and when a business needs tools beyond Business Suite.
Antonio Kurniawan
7 min read
Tutorials
A Facebook Page is your business's official identity on Facebook and the entry point to Messenger. Learn how to create a Page from scratch, the details you must fill in, how to connect it to Instagram and WhatsApp, and the settings that make prospects comfortable sending a message.
Antonio Kurniawan
7 min read
Customer Service
Messenger is still the main chat entry point from Facebook Pages and ads. Learn how to set up Messenger for business, the 24-hour window and the 2026 message tag changes, how to bring in chats, and how to run them as a team.
Antonio Kurniawan
8 min read
Marketing & Broadcast
Click to Messenger ads open a conversation from Facebook and Instagram straight into your business Messenger. Follow the steps to build them in Meta Ads Manager, write the opening message, choose an audience, handle incoming chats and measure cost per sale.
Antonio Kurniawan
7 min read
WhatsApp, Instagram, Facebook, Telegram and webchat in one place, with AI agents that reply 24/7.
