Guides on WhatsApp Business and the WhatsApp Business API: templates, broadcasts, pricing, automation and selling in chat.
22 articles found
Marketing & Broadcast
The right follow-up turns quiet prospects into buyers. Learn when and how often to follow up, the five types of follow-up that convert best, 15 message examples, the WhatsApp rules to know and how to automate follow-ups.
Antonio Kurniawan
7 min read
Customer Service
Every customer conversation contains personal data: names, phone numbers, addresses, even photos of documents. Learn the basic duties under Indonesia's Personal Data Protection Law, what not to ask for in chat, how to limit team access, how to handle customer requests and how to prepare for a data breach.
Antonio Kurniawan
7 min read
Marketing & Broadcast
A TikTok video can reach thousands of people, but sales only happen once there is a conversation. Learn the official paths from TikTok to WhatsApp, the TikTok Shop rules you must follow, how to track leads from every video, and a reply flow that turns viewers into buyers.
Antonio Kurniawan
8 min read
WhatsApp Business
From 1 October 2026, WABA replies cost IDR 356.65 per message after 1,000 free messages per number. See the price table per category, the free 72-hour window from Click-to-WhatsApp ads, and two ChatMo strategies to keep customer chats free.
Antonio Kurniawan
12 min read
WhatsApp Business
The WhatsApp Business app is free and suits one or two people, while the WhatsApp Business API supports many agents, AI automation, broadcasts to thousands and reports. This article compares the two and helps you decide when to upgrade.
Antonio Kurniawan
7 min read
WhatsApp Business
The WhatsApp Business verified badge comes through an Official Business Account for WhatsApp API numbers or a Meta Verified subscription where available. Both need business verification, a consistent name and proof of brand reputation. Here are the requirements and steps.
Antonio Kurniawan
7 min read
WhatsApp Business
The WhatsApp Business API is WhatsApp for businesses that connects to software, so one number can be shared by many agents, answered automatically by AI and used to broadcast to thousands of contacts. This guide covers features, costs, requirements and signup.
Antonio Kurniawan
9 min read
Customer Service
A single WhatsApp number can serve a whole support team without double replies or missed chats. Learn the limits of the WhatsApp Business app, why growing teams move to a shared inbox, and how to split chats fairly between agents.
Antonio Kurniawan
9 min read
Customer Service
WhatsApp wins on reach, while Telegram wins on large communities and free bots. Compare them on customer identity, broadcasts, communities, automation, cost and messaging rules, then decide when to use one or both.
Antonio Kurniawan
7 min read
Tutorials
A WhatsApp CRM records every contact, conversation, sales stage and follow-up, so leads never get lost in an agent's phone. Learn the components of a WhatsApp CRM, how to design a pipeline, how to set it up in ChatMo and which metrics to track.
Antonio Kurniawan
7 min read
Marketing & Broadcast
WhatsApp broadcasts are safest through the WhatsApp Business API with official templates, sent only to opted-in, segmented contacts at a sensible frequency. This article covers the rules, 2026 sending limits, broadcast steps and template examples.
Antonio Kurniawan
7 min read
AI & Automation
WhatsApp auto-replies keep customers served when your team is offline. Learn the three levels of auto-reply, how to set them up in the WhatsApp Business app and the WhatsApp API, 20 message examples and mistakes to avoid.
Antonio Kurniawan
7 min read
WhatsApp, Instagram, Facebook, Telegram and webchat in one place, with AI agents that reply 24/7.
