Telegram bots, channels and groups for business, plus how to serve Telegram customers from a shared inbox.
7 articles found
AI & Automation
A Telegram bot can be a digital product shop open 24 hours: showing a catalog, accepting payment and delivering files automatically. Learn a tidy sales flow, Telegram's Stars payment rule for digital goods, how to deliver products safely and how to support buyers who need help.
Antonio Kurniawan
7 min read
Customer Service
WhatsApp wins on reach, while Telegram wins on large communities and free bots. Compare them on customer identity, broadcasts, communities, automation, cost and messaging rules, then decide when to use one or both.
Antonio Kurniawan
7 min read
Customer Service
A Telegram group can become an active customer community or a place full of spam and uncontrolled complaints. Learn how to set up the group, write rules, configure admins and permissions, use topics, slow mode, join approvals and moderation bots, and when to move conversations to private chat.
Antonio Kurniawan
7 min read
Tutorials
A Telegram channel is a broadcast medium with unlimited subscribers, ideal for offers, product updates and educational content. Learn how to create a public or private channel, set up admins, schedule posts, open discussions, grow subscribers and steer readers toward a purchase.
Antonio Kurniawan
7 min read
Tutorials
A Telegram bot can be a customer service entry point that is open 24 hours and handled by many agents. Follow the steps to create a bot with BotFather, set its description and command menu, choose between code and no-code, and connect it to an AI agent.
Antonio Kurniawan
8 min read
Customer Service
Omnichannel chat brings conversations from WhatsApp, Instagram, Facebook Messenger, Telegram, email and website live chat into one inbox with connected customer profiles. Here is how it differs from multichannel, the must-have features, rollout steps and metrics.
Antonio Kurniawan
7 min read
Customer Service
Telegram offers four different tools for business: Telegram Business accounts, channels, groups and bots. Learn what each one does, when to use it, its limits, and how to serve Telegram customers as a team without sharing one phone.
Antonio Kurniawan
8 min read
WhatsApp, Instagram, Facebook, Telegram and webchat in one place, with AI agents that reply 24/7.
