Tracking questions are most of your inbound volume. Chatmo answers them instantly from your system, sends proactive delivery updates and routes claims to the right team.
Rudi Hartono
WhatsApp · Online
Track CMX2408817
CMX2408817 is out for delivery in Bekasi Barat. Estimated arrival today 13:00 to 16:00. Courier: Joko (0812-xxxx-221).
Tracking chats handled by AI
91%
Connect your tracking system and let your team focus on exceptions, not status checks.
The AI agent calls your tracking API and replies with the latest status in seconds.
GET /v1/shipments/CMX2408817{ "status": "OUT_FOR_DELIVERY", "hub": "Bekasi Barat", "eta": "13:00-16:00"}Send pickup, in-transit and delivered notifications through the Open API from your own system.
Status notifications today
Picked up
Template: pickup_done
Out for delivery
Template: ofd_notice
Delivered
Template: pod_photo
Let sellers request a pickup with a short form inside WhatsApp.
Request a pickup
Pickup address
Packages
Pickup window
Damaged or lost package reports become tickets with photos, priority and an owner.
Claims board
#CLM-552 Damaged item
Photos attached · Claims team
#CLM-549 Late delivery
Ops Jakarta
#CLM-541 Wrong address
Resolved
Common questions from businesses in Logistics.
Still have questions? Talk to our team
Yes. With API Function Calling the AI agent calls your tracking endpoint using the airway bill number and replies with the live status.
Yes. Your system calls the Chatmo Open API to send WhatsApp template messages at each milestone, such as picked up, out for delivery or delivered.
An agent turns the chat into a ticket with the photos and details attached, assigns priority and an owner, and the customer can be updated in the same conversation.
Yes. Routine tracking questions are answered by the AI agent, so human agents only see exceptions. Auto-assignment spreads the remaining chats across your team.
WhatsApp, Instagram, Facebook, Telegram and webchat in one place, with AI agents that reply 24/7.