When the network goes down, thousands of subscribers message at once. Chatmo answers them with the live status, keeps billing on schedule and turns technical issues into dispatch tickets.
Subscriber ID 102938
WhatsApp · Online
My internet has been off since this morning.
There is a fiber maintenance in Cibubur area, estimated to finish at 14:00. We will message you once it is restored.
Outage chats auto-answered
88%
From sign-up to support, keep subscribers informed and engineers focused.
Notify affected areas proactively and answer follow-up questions with the latest status.
Maintenance notice: Cibubur
Sent3,480 subscribers · area CBR-02
3.4k
Sent
3.0k
Read
410
Replied
22
Tickets
Send invoices and due-date reminders with a payment link, and stop once paid.
New subscribers pick an installation slot in WhatsApp and get reminders before the visit.
Schedule installation
Package
Address
Slot
Turn technical issues into tickets assigned to field teams by area.
Field tickets
#TT-8812 No signal (LOS)
Team Cibubur · Rahmat
#TT-8807 Slow speed
Remote check
#TT-8799 Relocation
Team Depok
Common questions from businesses in Internet Service Provider.
Still have questions? Talk to our team
Yes. Label subscribers by area or ODP and send a broadcast to that segment only. Follow-up questions are answered by the AI agent with the latest status.
Yes. Send an invoice message with a payment link. Payment status updates automatically so reminders stop once paid.
Yes. With API Function Calling, the AI agent can call your OSS/BSS endpoints, for example to check connection status or outstanding bills.
Agents create tickets from the chat with the location and details, assign them to the right area team and update the subscriber in the same conversation.
WhatsApp, Instagram, Facebook, Telegram and webchat in one place, with AI agents that reply 24/7.
