Users report issues on WhatsApp and chat, not through portals. Chatmo turns those conversations into tracked tickets, routes them to the right engineers and syncs everything with your stack.
PT Sinar Abadi · Yoga
Webchat · Online
Our VPN has been down since 09:00. Nobody can access the ERP.
Ticket #INC-3391 created with Urgent priority and assigned to the Network team. An engineer will reply within 15 minutes.
Tickets resolved within SLA
97%
Capture issues where users already are and resolve them with clear ownership.
Create a ticket from any conversation with priority, board and assignee, keeping the chat linked.
Incident board
#INC-3391 VPN down
Network · Bagus
#INC-3388 Email sync error
Workplace · Rina
#REQ-1204 New laptop
Procurement
Route by keyword, customer tier or product so the right engineer sees the issue first.
Triage workflow
New message
AI classifies issue
Network, account, hardware
Is enterprise customer?
Assign to L2 team
Use the Open API and webhooks to sync customers, tickets and messages with your CRM or monitoring tools.
POST https://ops.example.com/hooks/chatmo{ "event": "message.received", "channel": "whatsapp", "contact": "+62812xxxx221", "text": "VPN down since 09:00"}Track first response, resolution time and backlog per team and per agent.
Support SLA this week
First reply
4m 12s
Resolution
3h 40m
-18%
Within SLA
97%
Common questions from businesses in Information Technology.
Still have questions? Talk to our team
Many teams use Chatmo as their front door: users report issues on WhatsApp or webchat and agents manage them as tickets with boards, priorities and assignees. You can also keep your existing tool and sync tickets through the API.
Yes. The Open API lets you send messages and manage contacts, and Realtime Webhooks push every message and status event to your endpoint.
Yes. With API Function Calling the AI agent can call your endpoints, for example to check license status or account details, before replying.
Yes. Reports show first response time, resolution time and workload by agent and team, so you can see where tickets get stuck.
WhatsApp, Instagram, Facebook, Telegram and webchat in one place, with AI agents that reply 24/7.