Guests message before they book and throughout their stay. Chatmo answers room and rate questions instantly, takes direct reservations and routes in-stay requests to the right team.
Room 1207 · Kevin
WhatsApp · Online
Could I get a late checkout tomorrow?
Late checkout until 15:00 is available for Rp250.000. I have sent the request to Front Office for confirmation.
Direct bookings via chat
+31%
Reservation, front office and housekeeping work from the same conversation history.
Answer availability and rate questions and take a booking with a payment link, without OTA commission.
Share directions, check-in time and upsell offers like airport pickup before the guest arrives.
Pre-arrival D-1
SentArrivals tomorrow · 46 guests
46
Sent
44
Read
17
Pickup
9
Upsell
Housekeeping, F&B and maintenance requests are labeled and routed automatically.
In-stay requests
Extra towels · Room 1207
Housekeeping
AC not cold · Room 905
Engineering
Dinner for 4 at 19:00
Restaurant
Ask happy guests for a review and catch unhappy ones privately before they post publicly.
Post-stay feedback
Surveys sent
640
Avg. rating
4.7
Reviews posted
212
+44%
Common questions from businesses in Hospitality.
Still have questions? Talk to our team
Yes. The AI agent answers availability and rate questions and your reservation team can create the booking and send a payment link from the chat.
Yes. Labels and auto-assignment rules send housekeeping, F&B or maintenance requests to the right team, and each request can become a ticket you can track.
Yes. Each property can have its own number and team while management sees all conversations and reports in one workspace.
Yes. The AI agent replies in the language the guest writes in, which is useful for international guests.
WhatsApp, Instagram, Facebook, Telegram and webchat in one place, with AI agents that reply 24/7.
