From balance questions to loan applications, Chatmo helps banks, multifinance and insurance teams reply on WhatsApp in seconds while keeping every conversation logged and assigned.
Hendra Wijaya
WhatsApp · Online
What is the status of my loan application?
Your application #LN-20391 is in final review. Our credit analyst will contact you today before 16:00.
First response time
< 10 sec
Give every customer a fast, consistent answer and give supervisors full visibility of every conversation.
Answer questions about rates, tenors, fees and requirements from your approved documents only, and hand off sensitive requests to staff.
Maya Sari
WhatsApp · Online
What do I need to apply for a motorcycle loan?
You need your KTP, KK, proof of income and a 30% down payment. Want me to connect you with a loan officer?
Send installment reminders before the due date with the amount and a payment link, then stop automatically once paid.
Installment due in 3 days
Sent2,140 customers · due 25 Oct
2.1k
Sent
1.9k
Read
1.4k
Paid
6
Opt-out
Track every agent's response time, resolution and workload, and review any conversation when needed.
Contact center today
Avg. first reply
38s
-21%
Resolved
1,284
+9%
CSAT
4.8
Turn disputes and complaints into tickets with priority and owner, so nothing is lost between teams.
Open tickets
#TCK-2210 Double debit
Card operations
#TCK-2207 Restructuring request
Collections
#TCK-2199 Update address
Customer service
Common questions from businesses in Finance.
Still have questions? Talk to our team
Yes. The AI agent answers from the knowledge sources you upload, such as product sheets and FAQs, and you control its instructions. Requests involving personal data or disputes can be handed to a human agent automatically.
Yes. All messages, assignments, status changes and the agent who handled each step are stored in the conversation history, and supervisors can review any chat.
Yes, using approved WhatsApp template messages sent to a segment of customers. Delivery, read and click status is tracked for each recipient.
Yes. Connect several numbers or channels to one workspace and route chats to the right branch or team with auto-assignment rules.
WhatsApp, Instagram, Facebook, Telegram and webchat in one place, with AI agents that reply 24/7.
