Complaints and requests that need more than one reply become tickets with priority, owner and status, linked to the chat so customers can be updated anytime.
After-sales board
#TCK-1042 Damaged item replacement
Andi Saputra · Nadia
#TCK-1039 Refund to e-wallet
Rina Kartika · Finance
#TCK-1033 Change delivery address
Budi Santoso · Ops
#TCK-1030 Warranty claim
Kevin Hartono · Service
No copy-pasting between your chat tool and a separate helpdesk.
Open a ticket from the conversation panel; the chat and customer are linked automatically.
New ticket
Title
Priority
Assignee
Organize tickets on boards per team with your own statuses, in kanban or list view.
Board statuses
To do
In progress
Waiting customer
Done
Use ticket templates with fields like order number, product or price for consistent data.
Template: Product complaint
Order number
Text
Product
Product picker
Refund amount
Price
Every ticket has one owner and a priority, so nothing falls through the cracks.
Ticket health
Overdue
3
Avg. close
6h 20m
Reopened
2%
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