Response time, resolutions and workload per agent and team, with the AI agent measured side by side so you know where to coach and where to automate.
Team performance · last 7 days
First reply
1m 04s
-32%
Resolved
2,418
+12%
AI handled
61%
Know exactly where conversations slow down.
Sort agents by response time, conversations handled and resolution time.
Agents
Sari
412 chats · resolution 18m
Andika
301 chats · resolution 26m
Yusuf
198 chats · resolution 41m
See how many conversations the AI resolves and when it hands off to people.
AI Agent this week
Handled
3,912
Handoff
14%
Credits
8.4k
Measure each conversation session from first message to resolution.
Recent sessions
Rina Kartika
AI 2m, Agent 6m
Kevin Hartono
AI only, 1m
Spot overloaded agents and rebalance with auto-assignment rules.
Open chats per agent
Sari
8
Andika
6
Yusuf
15
WhatsApp, Instagram, Facebook, Telegram and webchat in one place, with AI agents that reply 24/7.
