# ChatMo | AI-Powered Omnichannel Messaging & CRM Platform

> Transform customer conversations into revenue with ChatMo. AI-powered omnichannel platform connecting WhatsApp, Instagram, Facebook Messenger, Telegram, Email & SMS in one unified inbox. AI agents automate 80% of support queries while managing customer relationships seamlessly.

## About

- [About ChatMo](https://chatmo.io): ChatMo is an AI-powered omnichannel messaging and CRM platform that helps businesses manage customer conversations across WhatsApp, Instagram, Facebook Messenger, Telegram, Email, and SMS from a single unified inbox.
- [Pricing | Flexible Plans for Every Business](https://chatmo.io/pricing): ChatMo offers flexible pricing plans from Free trial to Enterprise. Choose the plan that fits your business needs with AI agents, omnichannel inbox, broadcast campaigns, and more.
- [Contact Us](https://chatmo.io/contact-us): Get in touch with our team. We are here to help you with onboarding, integrations, and making the most of ChatMo's AI messaging platform.
- [Privacy Policy](https://chatmo.io/privacy): Learn how ChatMo collects, uses, and protects your personal data. Our privacy policy covers data handling, security measures, and your rights as a user.
- [Terms of Service](https://chatmo.io/terms): Read the terms and conditions for using the ChatMo platform. Covers usage rights, limitations, billing, and service agreements.
- [Login](https://chatmo.io/login): Sign in to your ChatMo account to manage customer conversations, AI agents, and broadcast campaigns.
- [Register](https://chatmo.io/register): Create a free ChatMo account and start managing customer conversations with AI-powered omnichannel messaging. Connect WhatsApp, Instagram, Telegram & more in minutes.
- [FAQs](https://chatmo.io/faqs.md): Frequently asked questions about ChatMo covering AI agents, channels, broadcasts, team collaboration, e-commerce, security, pricing, and support.

## Products

- [AI Agents | Automate Customer Conversations](https://chatmo.io/products/ai-agent): Build intelligent AI chatbot agents that handle customer inquiries 24/7 across WhatsApp, Instagram, Telegram & more. Automate 80% of support queries with customizable AI personas, knowledge bases, and seamless human handoff.
- [Shared Team Inbox | Unified Omnichannel Messaging](https://chatmo.io/products/shared-team-inbox): Manage all customer conversations from WhatsApp, Instagram, Facebook, Telegram, Email & SMS in one shared inbox. Assign conversations, collaborate in real-time, and deliver faster support with your team.
- [Broadcast Campaigns | Mass Messaging Across Channels](https://chatmo.io/products/broadcast-campaign): Send targeted broadcast messages across WhatsApp, Instagram, Telegram and more. Segment your audience, schedule campaigns, and track delivery metrics with detailed analytics.
- [Webchat Widget | Live Chat for Your Website](https://chatmo.io/products/webchat): Add an AI-powered live chat widget to your website. Engage visitors instantly with customizable webchat, AI agent integration, and seamless handoff to human agents. No coding required.
- [Analytics & Reports | Messaging Performance Insights](https://chatmo.io/products/analytic): Track conversation metrics, agent performance, and customer engagement across all channels. Real-time analytics with custom date ranges, channel-specific insights, and AI effectiveness reports.

## Key Features

- **AI-Powered Automation**: Configurable AI agents with custom personas, knowledge bases, and built-in tools for web search, shipping calculation, and e-commerce order management.
- **Omnichannel Inbox**: Unified inbox for all customer conversations across WhatsApp, Instagram, Facebook Messenger, Telegram, Email, SMS, and webchat.
- **Human Handoff**: Seamless transfer from AI agents to human agents when conversations require personal attention, with full conversation history preserved.
- **Contact Management**: Multi-channel contact profiles with segmentation, import/export, and channel-specific identifiers.
- **Broadcast Campaigns**: Mass messaging with audience segmentation, scheduling, template management, and per-channel delivery analytics.
- **E-commerce Integration**: Order management, product catalog, payment processing via Xendit, and shipping cost calculation with Indonesian couriers (JNE, J&T, SiCepat).
- **Team Collaboration**: Role-based access control (owner, admin, agent), conversation assignment, and real-time team messaging.
- **Ticket Management**: Kanban-style ticket board for tracking customer issues with custom fields and templates.
- **Security**: JWT authentication, two-factor authentication (2FA), rate limiting, email verification, and encrypted data transmission.
- **Real-time Messaging**: WebSocket-based live chat with instant message delivery and unread message counters.

## Supported Channels

- **WhatsApp (Unofficial / QR Code)**: Connect any personal or business WhatsApp number instantly by scanning a QR code directly in ChatMo. No API account or business verification needed — the fastest way to get started.
- **WhatsApp Business API**: Official Meta Cloud API integration with template messaging, business verification, and high-volume messaging capabilities.
- **Multiple WhatsApp Devices**: Connect and manage multiple WhatsApp numbers (both unofficial and API) within one organization.
- **Instagram Direct Messages**: Connect Instagram Professional accounts for DMs, story mentions, and comment replies.
- **Facebook Messenger**: Integrate Facebook Pages for Messenger conversation management.
- **Telegram**: Connect Telegram bots via BotFather for automated and manual messaging.
- **Email**: Manage email conversations alongside chat messages in the unified inbox.
- **SMS**: Send and receive SMS messages through integrated providers.
- **Webchat**: Embeddable live chat widget for websites with AI agent integration and customizable appearance.

## Use Cases

- **Customer Support**: Automate responses to common inquiries with AI agents, route complex issues to human agents with full context preserved.
- **Lead Generation**: Engage prospects across messaging channels, qualify leads with AI agents, and hand off to sales teams.
- **Customer Re-engagement**: Send targeted broadcast campaigns to re-activate dormant customers across WhatsApp, Instagram, and Telegram.
- **E-commerce**: Process orders, manage product catalogs, calculate shipping costs, and handle payments directly within customer conversations.
- **Appointment Booking**: Automated scheduling and reminders through conversational AI agents.

## Pricing

ChatMo offers flexible pricing plans:
- **Free**: Trial with limited features to explore the platform.
- **Starter**: For small businesses getting started with omnichannel messaging and AI agents.
- **Professional**: For growing teams with advanced automation, broadcast campaigns, and analytics needs.
- **Enterprise**: Custom solutions for large organizations with dedicated support and unlimited usage.

Visit https://chatmo.io/pricing for current pricing details.

## Company

- **Company Name**: PT CHATMO TEKNOLOGI INDONESIA
- **Website**: https://chatmo.io
- **Support Email**: support@chatmo.io
- **Documentation**: https://docs.chatmo.io
- **Location**: Jl. Palagan No.31 KM:95, Sariharjo, Ngetiran, Sleman, Yogyakarta 55581, Indonesia

## Help & Documentation (English)

### Getting Started
- [Introduction to Chatmo](https://docs.chatmo.io/en/getting-started/introduction): Platform overview, what ChatMo offers, and core concepts
- [Registration & Login](https://docs.chatmo.io/en/getting-started/registration-and-login): Account creation, login, password recovery, Google OAuth, and two-factor authentication setup
- [Onboarding](https://docs.chatmo.io/en/getting-started/onboarding): Guided two-step setup wizard after first login, organization and channel configuration
- [Quickstart Guide](https://docs.chatmo.io/en/getting-started/quickstart): Get started with WhatsApp messaging in 30 minutes, step-by-step walkthrough

### Dashboard
- [Dashboard Overview](https://docs.chatmo.io/en/dashboard/overview): Real-time metrics, conversation trends, channel performance, and key business indicators

### Channels
- [Channels Overview](https://docs.chatmo.io/en/channels/overview): Introduction to multi-channel messaging, supported platforms, and channel configuration
- [WhatsApp (Unofficial)](https://docs.chatmo.io/en/channels/whatsapp): Connect WhatsApp via QR code scanning, device management, and message handling
- [WhatsApp Business API](https://docs.chatmo.io/en/channels/whatsapp-business): Official Meta Cloud API integration, template messaging, and business verification
- [Instagram](https://docs.chatmo.io/en/channels/instagram): Instagram Professional account integration for DMs, story mentions, and comment replies
- [Facebook Messenger](https://docs.chatmo.io/en/channels/facebook-messenger): Facebook Page Messenger integration, setup, and message handling
- [Telegram](https://docs.chatmo.io/en/channels/telegram): Telegram bot integration via BotFather, setup, and configuration
- [Web Chat](https://docs.chatmo.io/en/channels/web-chat): Embeddable live chat widget for websites, customization, and AI agent integration

### WA Devices
- [Device Management](https://docs.chatmo.io/en/devices/device-management): Manage connected WhatsApp devices, view status, and handle multiple numbers
- [Add New Device](https://docs.chatmo.io/en/devices/add-new-device): Connect a new WhatsApp device via QR code scanning
- [Monitor & Reconnect](https://docs.chatmo.io/en/devices/monitor-and-reconnect): Monitor device status, troubleshoot disconnections, and reconnect devices

### AI Agent
- [AI Agent Overview](https://docs.chatmo.io/en/ai-agent/overview): Introduction to AI-powered chatbot agents, capabilities, and architecture
- [Create an AI Agent](https://docs.chatmo.io/en/ai-agent/create-agent): Step-by-step guide to creating and configuring an AI agent with persona, model selection, and channel assignment
- [Knowledge Base](https://docs.chatmo.io/en/ai-agent/knowledge-base): Upload and configure knowledge base documents for AI agent training and accurate responses
- [Tools Configuration](https://docs.chatmo.io/en/ai-agent/tools-configuration): Set up and configure built-in tools for AI agents including web search, shipping calculator, and e-commerce
- [Testing Your AI Agent](https://docs.chatmo.io/en/ai-agent/testing): Test and validate AI agent behavior using the chat simulation feature before going live

### AI Tools Integration
- [Ecommerce & Order](https://docs.chatmo.io/en/ai-tools/ecommerce-order): AI tool for e-commerce order management, product catalog, payment processing, and shipping calculation
- [Check Ongkir](https://docs.chatmo.io/en/ai-tools/check-ongkir): AI tool for shipping cost checks with Indonesian couriers (JNE, J&T, SiCepat, and more)
- [Web Search](https://docs.chatmo.io/en/ai-tools/web-search): AI tool for real-time web search capabilities to provide up-to-date information to customers

### Human Agent
- [Team Management](https://docs.chatmo.io/en/human-agent/team-management): Invite team members, manage agent profiles, and organize your support team
- [Roles & Permissions](https://docs.chatmo.io/en/human-agent/roles-and-permissions): Configure role-based access control with Owner, Manager, and Agent roles

### Chat
- [Inbox Overview](https://docs.chatmo.io/en/chat/inbox-overview): Unified inbox interface, conversation list, filters, and search
- [Conversation Management](https://docs.chatmo.io/en/chat/conversation-management): Manage conversations with status tracking, assignment, notes, and resolution
- [Chat Features](https://docs.chatmo.io/en/chat/chat-features): Messaging features including quick replies, media attachments, emoji, and message templates

### Contacts
- [Contact Management](https://docs.chatmo.io/en/contacts/contact-management): View, edit, search, and manage contacts with multi-channel profiles
- [Import Contacts](https://docs.chatmo.io/en/contacts/import-contacts): Bulk import contacts via CSV or Excel with field mapping
- [Contact Segments](https://docs.chatmo.io/en/contacts/segments): Create dynamic contact segments for targeted broadcasting and audience management

### Broadcast
- [Broadcast Overview](https://docs.chatmo.io/en/broadcast/overview): Introduction to bulk messaging campaigns across multiple channels
- [Create a Broadcast](https://docs.chatmo.io/en/broadcast/create-broadcast): Step-by-step guide to creating and scheduling broadcast campaigns
- [Recipient List](https://docs.chatmo.io/en/broadcast/recipient-list): Upload, manage, and segment recipient lists for targeted messaging
- [Broadcast Templates](https://docs.chatmo.io/en/broadcast/templates): WhatsApp message template management, creation, and Meta approval process
- [Broadcast Analytics](https://docs.chatmo.io/en/broadcast/analytics): Campaign performance metrics, delivery rates, read rates, and engagement analytics

### Orders
- [Orders Overview](https://docs.chatmo.io/en/orders/overview): Introduction to order management system and e-commerce capabilities
- [Create an Order](https://docs.chatmo.io/en/orders/create-order): Create new orders with product selection, shipping calculation, and payment processing
- [Products](https://docs.chatmo.io/en/orders/products): Product catalog management, pricing, variants, and inventory
- [Shop Addresses](https://docs.chatmo.io/en/orders/shop-addresses): Warehouse and store address management for shipping origin configuration
- [Order Management](https://docs.chatmo.io/en/orders/order-management): Track and manage order lifecycle from creation to delivery
- [Invoices](https://docs.chatmo.io/en/orders/invoices): Invoice generation, customization, PDF export, and payment tracking

### Tickets
- [Tickets Overview](https://docs.chatmo.io/en/tickets/overview): Introduction to ticket management system for customer issue tracking
- [Ticket Board](https://docs.chatmo.io/en/tickets/ticket-board): Kanban-style ticket board view with drag-and-drop status management
- [Create & Manage Tickets](https://docs.chatmo.io/en/tickets/create-and-manage): Create, assign, and manage support tickets with custom fields
- [Ticket Templates](https://docs.chatmo.io/en/tickets/ticket-templates): Pre-configured ticket forms with custom fields for consistent issue reporting

### Analytics
- [Reports Overview](https://docs.chatmo.io/en/analytics/reports-overview): Analytics dashboard overview with key performance indicators and trends
- [Chat Analytics](https://docs.chatmo.io/en/analytics/chat-analytics): Conversation metrics, response times, resolution rates, and channel performance

### Settings
- [Profile](https://docs.chatmo.io/en/settings/profile): User profile settings, display name, avatar, and personal preferences
- [Security](https://docs.chatmo.io/en/settings/security): Security settings including two-factor authentication, login history, and password management
- [Subscription & Billing](https://docs.chatmo.io/en/settings/subscription-and-billing): Plan management, usage monitoring, billing history, and payment methods

### Affiliate
- [Affiliate Program](https://docs.chatmo.io/en/affiliate/overview): Join ChatMo's affiliate program, earn commissions by referring new customers
- [Commission & Payout](https://docs.chatmo.io/en/affiliate/commission-and-payout): Commission tracking, payout schedules, and payment method configuration

## Help & Documentation (Bahasa Indonesia)

### Memulai
- [Pengenalan Chatmo](https://docs.chatmo.io/id/memulai/pengenalan): Gambaran umum platform, fitur utama, dan konsep dasar ChatMo
- [Registrasi & Login](https://docs.chatmo.io/id/memulai/registrasi-dan-login): Pembuatan akun, login, pemulihan kata sandi, dan pengaturan 2FA
- [Onboarding](https://docs.chatmo.io/id/memulai/onboarding): Wizard pengaturan awal setelah login pertama kali
- [Panduan Cepat](https://docs.chatmo.io/id/memulai/panduan-cepat): Mulai kirim pesan WhatsApp dalam 30 menit

### Dashboard
- [Ringkasan Dashboard](https://docs.chatmo.io/id/dashboard/ringkasan): Metrik real-time, tren percakapan, dan performa channel

### Channel
- [Ringkasan Channel](https://docs.chatmo.io/id/channel/ringkasan): Pengantar messaging multi-channel dan konfigurasi platform
- [WhatsApp (Unofficial)](https://docs.chatmo.io/id/channel/whatsapp): Koneksi WhatsApp via pemindaian QR code
- [WhatsApp Business API](https://docs.chatmo.io/id/channel/whatsapp-business): Integrasi API WhatsApp Business resmi dari Meta
- [Instagram](https://docs.chatmo.io/id/channel/instagram): Integrasi akun Instagram Professional untuk DM dan story
- [Facebook Messenger](https://docs.chatmo.io/id/channel/facebook-messenger): Integrasi Facebook Page Messenger
- [Telegram](https://docs.chatmo.io/id/channel/telegram): Integrasi bot Telegram via BotFather
- [Web Chat](https://docs.chatmo.io/id/channel/web-chat): Widget live chat yang dapat disematkan di website

### Perangkat WA
- [Manajemen Perangkat](https://docs.chatmo.io/id/perangkat/manajemen-perangkat): Kelola perangkat WhatsApp yang terhubung
- [Tambah Perangkat Baru](https://docs.chatmo.io/id/perangkat/tambah-perangkat-baru): Hubungkan perangkat WhatsApp baru via QR code
- [Monitor & Reconnect](https://docs.chatmo.io/id/perangkat/monitor-dan-reconnect): Pantau status perangkat dan lakukan reconnect

### AI Agent
- [Ringkasan AI Agent](https://docs.chatmo.io/id/ai-agent/ringkasan): Pengantar agen chatbot AI, kapabilitas, dan arsitektur
- [Buat AI Agent](https://docs.chatmo.io/id/ai-agent/buat-agent): Panduan langkah demi langkah membuat dan mengkonfigurasi AI agent
- [Basis Pengetahuan](https://docs.chatmo.io/id/ai-agent/basis-pengetahuan): Upload dan konfigurasi dokumen knowledge base untuk training AI agent
- [Konfigurasi Tools](https://docs.chatmo.io/id/ai-agent/konfigurasi-tools): Pengaturan tools bawaan untuk AI agent
- [Pengujian AI Agent](https://docs.chatmo.io/id/ai-agent/pengujian): Uji coba perilaku AI agent menggunakan fitur simulasi chat

### AI Tools Integration
- [Ecommerce & Order](https://docs.chatmo.io/id/ai-tools/ecommerce-order): Tool AI untuk manajemen pesanan e-commerce
- [Cek Ongkir](https://docs.chatmo.io/id/ai-tools/cek-ongkir): Tool AI untuk cek ongkos kirim dengan kurir Indonesia
- [Web Search](https://docs.chatmo.io/id/ai-tools/web-search): Tool AI untuk pencarian web secara real-time

### Agen Manusia
- [Manajemen Tim](https://docs.chatmo.io/id/agen-manusia/manajemen-tim): Undang dan kelola anggota tim
- [Peran & Izin](https://docs.chatmo.io/id/agen-manusia/peran-dan-izin): Konfigurasi kontrol akses berbasis peran (Owner, Manager, Agent)

### Chat
- [Ringkasan Inbox](https://docs.chatmo.io/id/chat/ringkasan-inbox): Antarmuka inbox terpadu, daftar percakapan, filter, dan pencarian
- [Manajemen Percakapan](https://docs.chatmo.io/id/chat/manajemen-percakapan): Kelola percakapan dengan pelacakan status dan penugasan
- [Fitur Chat](https://docs.chatmo.io/id/chat/fitur-chat): Fitur pesan termasuk balasan cepat, lampiran media, dan template

### Kontak
- [Manajemen Kontak](https://docs.chatmo.io/id/kontak/manajemen-kontak): Lihat, edit, cari, dan kelola kontak dengan profil multi-channel
- [Impor Kontak](https://docs.chatmo.io/id/kontak/impor-kontak): Impor massal kontak via CSV atau Excel
- [Segmen Kontak](https://docs.chatmo.io/id/kontak/segmen): Buat segmen kontak dinamis untuk broadcast tertarget

### Broadcast
- [Ringkasan Broadcast](https://docs.chatmo.io/id/broadcast/ringkasan): Pengantar kampanye pesan massal di berbagai channel
- [Buat Broadcast](https://docs.chatmo.io/id/broadcast/buat-broadcast): Panduan langkah demi langkah membuat dan menjadwalkan broadcast
- [Daftar Penerima](https://docs.chatmo.io/id/broadcast/daftar-penerima): Upload dan kelola daftar penerima untuk pesan tertarget
- [Template Broadcast](https://docs.chatmo.io/id/broadcast/template): Manajemen template pesan WhatsApp dan proses approval Meta
- [Analitik Broadcast](https://docs.chatmo.io/id/broadcast/analitik): Metrik performa kampanye, tingkat pengiriman, dan analitik engagement

### Pesanan
- [Ringkasan Pesanan](https://docs.chatmo.io/id/pesanan/ringkasan): Pengantar sistem manajemen pesanan dan kapabilitas e-commerce
- [Buat Pesanan](https://docs.chatmo.io/id/pesanan/buat-pesanan): Buat pesanan baru dengan pemilihan produk, kalkulasi ongkir, dan pembayaran
- [Produk](https://docs.chatmo.io/id/pesanan/produk): Manajemen katalog produk, harga, varian, dan stok
- [Alamat Toko](https://docs.chatmo.io/id/pesanan/alamat-toko): Manajemen alamat gudang dan toko untuk konfigurasi pengiriman
- [Manajemen Pesanan](https://docs.chatmo.io/id/pesanan/manajemen-pesanan): Lacak dan kelola siklus pesanan dari pembuatan hingga pengiriman
- [Invoice](https://docs.chatmo.io/id/pesanan/invoice): Pembuatan invoice, kustomisasi, ekspor PDF, dan pelacakan pembayaran

### Tiket
- [Ringkasan Tiket](https://docs.chatmo.io/id/tiket/ringkasan): Pengantar sistem manajemen tiket untuk pelacakan masalah pelanggan
- [Papan Tiket](https://docs.chatmo.io/id/tiket/papan-tiket): Tampilan papan tiket Kanban dengan drag-and-drop
- [Buat & Kelola Tiket](https://docs.chatmo.io/id/tiket/buat-dan-kelola): Buat, tugaskan, dan kelola tiket dukungan
- [Template Tiket](https://docs.chatmo.io/id/tiket/template-tiket): Formulir tiket pra-konfigurasi dengan field kustom

### Analitik
- [Ringkasan Laporan](https://docs.chatmo.io/id/analitik/ringkasan-laporan): Gambaran umum dashboard analitik dan indikator performa utama
- [Analitik Chat](https://docs.chatmo.io/id/analitik/analitik-chat): Metrik percakapan, waktu respons, dan performa channel

### Pengaturan
- [Profil](https://docs.chatmo.io/id/pengaturan/profil): Pengaturan profil pengguna, nama tampilan, dan avatar
- [Keamanan](https://docs.chatmo.io/id/pengaturan/keamanan): Pengaturan keamanan termasuk autentikasi dua faktor dan riwayat login
- [Langganan & Tagihan](https://docs.chatmo.io/id/pengaturan/langganan-dan-tagihan): Manajemen langganan, monitoring penggunaan, dan metode pembayaran

### Afiliasi
- [Program Afiliasi](https://docs.chatmo.io/id/afiliasi/ringkasan): Bergabung dengan program afiliasi ChatMo, dapatkan komisi dari referral
- [Komisi & Pembayaran](https://docs.chatmo.io/id/afiliasi/komisi-dan-pembayaran): Pelacakan komisi, jadwal pembayaran, dan konfigurasi metode pembayaran